We only accept returns or exchanges for items that are defective, damaged, or incorrectly sent. Returns due to a change of mind are not accepted.
For defective or damaged items, please contact us at orders@wackyrogues.com within 7 days of receiving your order. Include your order number, clear photos or a video showing the issue, and photos of both the product and its packaging.
For incorrectly sent items, please contact us at orders@wackyrogues.com within 7 days of receiving your order and provide your order number, along with photos of the product and packaging.
Once the issue has been confirmed, we will arrange either a replacement or a refund to your original payment method.
Approved refunds will be processed to your original payment method within 14 working days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.