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Customer Support

For general questions, order-related queries or help with the site, please check the support information first. If you still need help, contact us and we'll point you in the right direction.

Support & FAQ Email Support
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Press & Media

For press, editorial, or media-related enquiries, please review the Press Room first. If you need additional information or approved materials, get in touch by email.

View Press Room Press Enquiry
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Retail & Wholesale

For retail, stockist, or wholesale enquiries, please review the retail information first. If it looks relevant, contact us with a short note about your store, audience, or channel.

View Retail & Wholesale Retail Enquiry

What Happens After You Contact Us

We typically respond to support enquiries within 24 - 48 hours. Press and retail enquiries are reviewed by Jeremy Lewis directly.

For general support questions, we will point you to the right resource or follow up by email. Please review FAQ first as a number of common questions have been answered there.

Frequently Asked Questions

Which email should I use?+

Use the links above, which direct you to the support, press, or wholesale team accordingly. If you aren't sure, use Customer Support.

Do you respond to press enquiries?+

Yes, all press and media enquiries are reviewed. Direct them to the press path for the fastest response.

Can retailers ask about stocking Wacky Rogues?+

Absolutely. Use the Retail & Wholesale contact route to start a conversation with our team.

Operated by Bird Ball Ventures • Hong Kong original character brand